Privacy Policy for Walaa - Loyalty App

Thank you for choosing Wala app as your loyalty app for maintaining loyal customers in a simple way. We are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us through the use of our app. By accessing and using Wala, you consent to the terms and conditions of this Privacy Policy. If you do not agree with any of the terms and conditions outlined in this policy, please refrain from using our app.

1. Information We Collect

1.1 Personal Information:

When you use Wala, we may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and any other information you choose to provide when using our app. This information is collected to facilitate the loyalty program and enable effective communication between businesses and their customers.

1.2 Transaction Data:

As part of the loyalty program, we collect transaction data, such as purchase history and reward redemption information. This data helps businesses track customer preferences, reward usage, and overall program effectiveness.

1.3 Usage Information:

We may collect non-personal information about your interactions with Wala, including device information, app usage data, and anonymized user analytics. This information is used to improve our app's performance, enhance user experience, and analyse app usage patterns.

2. How We Use Your Information

2.1 Providing and Improving Walaa:

We use the information collected to operate, maintain, and enhance the functionality of Wala, including personalising the app's content, features, and user experience. This includes providing businesses with insights into customer behaviour and preferences to help them improve their loyalty programs.

2.2 Communication:

We may use your contact information to communicate with you, respond to your inquiries, provide updates regarding Wala's features and services, and deliver relevant notifications or promotional messages related to the loyalty program and participating businesses. You have the option to opt-out of receiving promotional communications as described in Section 5.

2.3 Business Analytics:

Aggregated and anonymized data may be used to generate insights and analytics for businesses to better understand customer trends, preferences, and overall program performance. This information is used in an aggregated and anonymous form and does not personally identify individuals.

3. Sharing of Information

3.1 Business Partners:

To facilitate the loyalty program and its benefits, we may share your personal information and transaction data with the participating businesses you engage with through Wala. This information is shared solely for the purpose of managing the loyalty program and providing relevant rewards and benefits.

3.2 Service Providers:

We may engage third-party service providers to assist us in operating, maintaining, and improving Wala. These service providers have limited access to your personal information and transaction data and are contractually obligated to keep it confidential and use it solely for the purposes for which we have engaged them.

3.3 Legal Requirements:

We may disclose your personal information if required by law, subpoena, or other legal processes or if we believe in good faith that such disclosure is necessary to protect our rights, safety, or property, or the rights, safety, or property of others.

4. Security

We take reasonable measures to protect the security and confidentiality of your information. However, no data transmission over the internet or mobile networks can be guaranteed to be completely secure. We cannot ensure or warrant the security of any information you transmit to us or guarantee that your information on smart drive,

Wala may not be accessed, disclosed, altered, or destroyed by unauthorised persons.

5. 1. Your Rights and Choices

5.1 Access, Update, and Correction:

You have the right to access, update, or correct your personal information stored within Wala's app. You can do this by logging into your account and accessing the appropriate settings. If you need assistance, please contact us using the information provided in Section 7.

5.2 Opt-out of Promotional Communications:

If you no longer wish to receive promotional communications from us, you can unsubscribe by following the instructions provided in the communication or contacting us using the information in Section 7.

6. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time, and any changes will be effective immediately upon posting the revised policy on Wala. We encourage you to review this Privacy Policy periodically for any updates or changes.

1. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at contact@walaa.app